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Frequently Asked
Questions
Everything you need to know about ReachOut
Getting Started
Do I need to verify my identity (KYC) to use ReachOut?
Is ReachOut free to download and use?
Which cities is ReachOut available in?
Can I use ReachOut as both a helper and a requester?
Tasks & Map
How far away can I see tasks?
How quickly do tasks get matched?
What types of tasks can I post?
Can I cancel a task after posting it?
Payments & Earnings
How and when do I get paid as a helper?
How do I withdraw my earnings?
What are the fees for using ReachOut?
Is the payment safe?
Safety & Trust
How does ReachOut ensure safety without KYC?
What if a helper doesn't show up?
Can I see who is coming to help me?
How do I report a bad experience?
Still have questions?
Our support team is available 24/7 to help you.
Contact Support